When change is required, what must an organization perform to determine service level differences?

A needs analysis is crucial for an organization to identify service level differences when changes are required. This process involves evaluating the current situation, determining the gaps between existing services and the desired services, and understanding the needs of the organization and its stakeholders. Through a comprehensive needs analysis, the organization can gather relevant data about the specific requirements, expectations, and challenges faced by the stakeholders, which then guides the development or modification of services to better meet those needs.

In contrast, while feedback analysis assesses the responses or experiences of users regarding current services, it may not provide the comprehensive understanding needed to identify specific service level differences. A performance review typically focuses on evaluating the effectiveness and outcomes of employees or programs rather than analyzing service delivery needs. Stakeholder consultation, although valuable for gathering insights, may not constitute a systematic assessment of needs; it is often one component of a broader needs analysis process. Thus, a needs analysis stands out as the most effective method for determining service level differences within an organization.